Frequently Asked Questions
Everything you need to know about your GA-DE beauty experience.
Does GA-DE test its products on animals?
No, GA-DE is committed to cruelty-free beauty. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to do so on our behalf.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return or exchange.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
Are your products suitable for sensitive skin?
Our products are dermatologically tested and formulated with high-quality ingredients. However, we recommend checking the specific ingredient list on each product page or performing a patch test if you have highly sensitive skin.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.